Introduction
Qi Flow Wellness (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website qiflowwellness.com.au or use our services.
Information We Collect
Personal Information
When you book our services, create an account, or contact us, we may collect the following information:
– Name, email address, phone number, and mailing address
– Date of birth
– Health and medical information, including symptoms, medical history, and current health conditions
– Payment information
– Records of your communications with us
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
– IP address
– Browser type and version
– Time and date of access
– Time spent on our website
– Pages you visit
– Referring websites
How We Use Your Information
We use your information to:
– Provide, maintain, and improve our services
– Process and manage your appointments
– Communicate with you, including sending appointment confirmations and reminders
– Provide personalized treatments and recommendations
– Process payments
– Comply with legal obligations
– Resolve disputes and enforce our agreements
– Protect our rights, property, or safety
Information Sharing and Disclosure
We do not sell your personal information. We may share your information:
– With our service providers, such as appointment systems (MaSe) and payment processors
– When required by law, such as court orders or subpoenas
– When necessary to protect our rights, property, or safety
– In the event of a business transfer, such as a merger, acquisition, or asset sale
Special Handling of Health Information
As a health service provider, we collect and process sensitive health information. We comply with Australian privacy laws and health records regulations to ensure your health information is appropriately protected. We only collect health information when necessary and limit access to staff with a legitimate need.
Data Security
We have implemented appropriate technical and organizational measures to protect your personal information from accidental loss, unauthorized access, use, alteration, and disclosure. However, no method of internet transmission or electronic storage is 100% secure.
Your Rights
Under Australian privacy laws, you have the right to:
– Access personal information we hold about you
– Correct inaccurate personal information
– Delete your personal information in certain circumstances
– Object to or restrict certain processing activities
– Lodge a privacy complaint
Cookie Policy
We use cookies and similar technologies to improve your browsing experience, analyze website traffic, and personalize content. You can control the use of cookies through your browser settings.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policy of any third-party website you visit.
Children’s Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe we may have collected information from your child, please contact us.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Qi Flow Wellness
Address: 218 Hawken Dr, St Lucia QLD 4067
Phone: 0434 743 569
Email: booking@qiflowwellness.com.au