What to Expect ?
Your First Appointment, Step-by-Step
Your first visit is designed to help us understand your body, your concerns, and the best way to support your recovery. Every session begins with a warm welcome, a thorough intake, and a treatment plan tailored to your needs.
1. Initial Consultation & Assessment
Your appointment starts with a short intake form and a one‑on‑one conversation with your practitioner. We’ll discuss your health history, current symptoms, lifestyle factors, and your goals for treatment.
A physical assessment may follow, focusing on posture, movement, muscle tension, and any areas of discomfort. This helps us identify the underlying patterns contributing to your condition and determine the most suitable therapies.
2. Understanding Your Findings
After the assessment, your practitioner will explain their observations in clear, simple terms. You’ll gain a better understanding of:
What may be contributing to your pain or imbalance
How your muscles, joints, or meridians are affected
Which treatment methods are most appropriate for your body
We always take the time to answer your questions and ensure you feel informed and supported.
3. Your Personalised Treatment Plan
Based on your goals and assessment, we’ll create a tailored plan to help you recover and maintain long‑term wellbeing.
Your treatment may include:
Remedial massage to release tension and restore mobility
TCM therapies such as cupping, fire cupping, gua sha, or meridian massage
Lifestyle and posture guidance to support healing between sessions
Self‑care recommendations such as stretches, heat therapy, or relaxation techniques
Fire cupping and other TCM modalities are performed only when appropriate and always adapted to your comfort level.
Make Your First Visit Even Smoother
You can speed up your check‑in by completing your new‑patient forms before you arrive. Simply download the paperwork, fill it out at home, and bring it with you to your appointment.
If you’d like to confirm whether your health fund covers remedial massage or TCM services, feel free to contact our front desk.
No insurance? No problem — we offer multiple payment options and flexible plans to make care accessible.
Insurance & Billing
We Accept Most Major Health Fund
Flexora works with a variety of leading insurance providers to make your care more accessible.
Our front desk team will verify your benefits and explain any out-of-pocket costs before treatment begins.
We proudly accept:
Don’t see your provider listed? Contact us — we’ll check your coverage for you.
Reschedule & Cancellation Policy
24‑Hour Notice Required
At Qi Flow Wellness, we reserve your appointment time exclusively for you. To keep our schedule running smoothly and ensure fair access for all clients, we have a 24‑hour rescheduling and cancellation policy.
Securing Your Booking
All online bookings require a valid credit card to secure your appointment. Your card is only charged if a late change or no‑show occurs.
Cancellations
Cancellations made within 24 hours of your appointment incur a 50% fee. This amount can be credited toward a future appointment when you rebook.
Cancellations made more than 24 hours in advance incur no fee.
Rescheduling
Rescheduling within 24 hours of your appointment is treated the same as a late cancellation and incurs a 50% fee, which can be applied to your next session.
Rescheduling earlier than 24 hours is free of charge.
No‑Shows
If you do not attend your appointment and do not notify us, a 70% fee of the booked service will be charged to the card on file.
Why This Policy Matters
Late changes and no‑shows directly impact our practitioners and limit availability for other clients who may be waiting for an appointment. This policy helps us maintain fairness, consistency, and high‑quality care for everyone.